Your Privacy Is Our Responsibility

1. Introduction

rm777 is a trusted online gaming platform that provides safe and secure services for Bangladeshi players. We take our users' privacy seriously. This privacy policy explains what types of information we collect about you when you use the rm777 platform, how we use it, who we share it with, and what steps we take to protect your data.

When you open an account or use services on the rm777 platform, you agree to the terms of this privacy policy. This policy is prepared in accordance with applicable laws in Bangladesh and international data protection standards.

2. What Information We Collect

We collect various types of information to operate the rm777 platform. This information falls into two main categories: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

During account registration and use, you provide the following information:

• Full name and date of birth (for age verification — services are available only to persons aged 21 or older)
• Mobile phone number and email address
• Payment details (bKash, Nagad, or Rocket number — not card or bank information)
• Government-issued identity document details provided for identity verification
• Your messages and information when contacting us

2.2 Automatically Collected Information

When you browse or use the rm777 platform, some information is collected automatically:

• IP address and general device location information
• Browser type, operating system, and device details
• Browsing activity on the website and page visit information
• Information collected through cookies and similar tracking technologies
• Login time, session duration, and logs of features used

2.3 Transaction Information

We keep detailed records of your deposits, withdrawals, and gaming activity. This information is needed to ensure security, prevent fraud, and comply with financial regulations.

3. Purpose of Using Your Information

We use your information for the following purposes:

3.1 Providing and Operating Services

• Creating and managing your account
• Processing deposits, completing gaming activity, and processing withdrawals
• Ensuring secure payment transactions via bKash, Nagad, and Rocket
• Keeping your gaming history and account balance
• Resolving technical issues and improving the platform

3.2 Security and Compliance

• Identity and age verification — this is essential to enforce the 21+ age requirement
• Preventing fraud, money laundering, and other illegal activities
• Protecting accounts and preventing unauthorised access
• Enforcing responsible gaming policies

3.3 Communication and Support

• Responding to your queries via 24/7 live chat and email
• Sending important account notifications and updates
• Sending confirmation messages for your payment transactions

3.4 Improving Service Quality

• Analysing user experience to improve the platform
• Making decisions on adding new games and features
• Identifying and fixing technical errors

4. Sharing and Disclosure of Information

rm777 does not sell or rent your personal information to third parties. However, information may be disclosed in the limited circumstances below:

4.1 Service Partners

We work with trusted third-party partners for payment processing, identity verification, and platform operations. These partners receive only the information needed for their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose information when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the information legally required.

4.3 Security Protection

If disclosing information is necessary to prevent fraud or criminal activity, we may cooperate with the relevant authorities.

5. Cookie Policy

The rm777 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform work better.

5.1 Essential Cookies

These cookies are essential for the platform's basic functionality. They are used to maintain your login session, manage security tokens, and remember your preferred settings. Without these cookies, the platform cannot function properly.

5.2 Analytics Cookies

These cookies help us understand how users are using the platform, which pages are most popular, and where there are opportunities for improvement. This information is collected completely anonymously.

5.3 Cookie Controls

You can turn off analytics cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

6. Data Security Methods

rm777 takes various technical and organisational measures to protect your personal information:

• SSL Encryption: All data transmission on our platform is protected with industry-standard SSL/TLS encryption technology.
• Secure Data Storage: Your information is stored in encrypted form on secured servers.
• Access Controls: Only authorised staff can access the information needed for specific tasks.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Two-Factor Verification: An additional verification layer is provided to protect your account.
• Payment Security: bKash, Nagad, and Rocket transactions are processed through secure channels.

However, no method on the internet is 100% secure. We make every effort to provide maximum protection, but we cannot guarantee complete security.

7. Data Retention Period

We retain information for as long as your account is active and for as long as necessary afterwards to meet applicable legal obligations.

• All information is retained while your account is active.
• After account closure, financial and identity-related information is retained for a defined period as required by legal obligations.
• Technical logs and analytics data are generally retained for a shorter period.
• In the case of legal disputes or investigations, relevant information may be retained for a longer period.

8. Your Rights

You have certain important rights regarding your personal information:

8.1 Right to Know

If you want to know what information we have collected about you and how we are using it, you can contact us.

8.2 Right to Correction

If information stored in your account is incorrect or incomplete, you can correct it. You can make corrections yourself in account settings, or get help from our support team.

8.3 Right to Close Your Account

You can request to close your account at any time. Even after closure, some information may be retained for a defined period to meet legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications from us, you can inform the support team at any time. However, important account-related notifications will continue to be sent.

9. Protection of Minors

rm777 strictly prohibits access by minors. This platform is for persons aged 21 or older only. We verify age during the registration process, and if any user is suspected of being a minor, the account is suspended immediately.

We do not intentionally collect or store information about any person under 18 years of age. If we are informed that a minor's information has been collected by mistake, it will be deleted immediately.

10. Third-Party Links and Services

The rm777 platform uses bKash, Nagad, and Rocket services for payment processing. These third-party services follow their own privacy policies, and those policies are outside rm777's control. We recommend that you read their respective privacy policies.

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe have their software used on the rm777 platform. These providers' systems may be involved in processing gameplay data.

11. International Data Transfers

Our servers and data storage may be located in various countries. This means your information may be processed outside Bangladesh. However, wherever information is processed, we maintain the standards of this privacy policy and ensure appropriate protection measures.

12. Policy Changes

This privacy policy may be updated from time to time. For any significant changes, we will notify you through your registered contact method and display a notice on the platform.

Continuing to use the platform after changes are made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

13. Contact Information

If you have any questions, comments, or complaints about this privacy policy, or to make any request regarding your information, contact us:

Our support team is always ready to assist with any matter related to your privacy.